Exchange and Return Policy

Last Updated: March 27, 2026

General Information

Company: R. Corner Tec

Address: Rua de São Marcos do campo 61, 7200-377, Reguengos De Monsaraz, Evora, Portugal

Address: Rua Bernardo Francisco da Costa no 24, 2800-029 Almada

Phone: +351920491023

Overview

At Rhythm Corner, we strive to ensure that every customer is fully satisfied with their purchase. This policy outlines the conditions under which returns, exchanges, or refunds can be requested for products purchased online or in-store.

This policy complies with:

EU Consumer Rights Directive (2011/83/EU)
Portuguese consumer law
Klarna & installment payment requirements

All transactions are currently conducted under ECLIPSE SERENO UNIPESSOAL LDA (NIF: 519113837).

Return Eligibility (14 Days)

Customers may request a return within 14 days from:

The delivery date for online purchases, or
The date of purchase in-store

However, due to the nature of electronic devices, the following conditions apply:

Accepted for Return:

The device must be unused, unactivated, and in brand-new condition
Original packaging must be intact
All accessories, manuals, stickers, and seals must be included
IMEI/serial number must match the invoice

Not Eligible for Return:

The device has been activated (Apple ID, Google, or Samsung account detected)
The device shows signs of use
Packaging or accessories are missing
Physical damage or scratches are present
Liquid damage is evident
Screens, batteries, or components have been removed or modified

Note: Once a phone is activated, it is legally considered used and cannot be returned under “change of mind” rules.

Exchange Policy

Customers may request an exchange within 14 days, under the same conditions as above.

Exchanges Allowed:

The product remains unused and sealed
The customer requests a different model or color
IMEI and product condition are verified by our team

Exchanges Not Allowed:

The device is activated or logged into any account
The device is damaged or altered
The device has been used
If the product value differs, the customer must pay the difference or will receive store credit where applicable

Dead-on-Arrival (DOA) / Defective Items (48 Hours)

If your device arrives defective or not functioning out of the box, you must notify us within 48 hours of receipt.

Requirements:

Video proof showing:
Unboxing
IMEI
The defect clearly visible
No signs of damage or misuse

After review, we will:

Replace the device, or
Repair it under warranty, or
Issue a refund

Failure to provide the required evidence may prevent approval of a DOA claim.

Warranty Claims

Warranty Terms:

New Devices: Covered by the manufacturer’s warranty (usually 24 months)
Used/Refurbished Devices: Covered by store warranty (3–12 months depending on the model)

Warranty Does NOT Cover:

Accidental damage
Liquid damage
Screen breaks
Battery degradation
Unauthorized repairs
iCloud/Google account lock issues

Note: IMEI must match the invoice for all warranty claims.

Activation Lock Policy (Mandatory for Electronics)

Before Returning or Exchanging a Device, the Customer Must:

Remove Apple ID / iCloud
Remove Google Account
Remove Samsung Account
Disable Find My iPhone / Find My Device
Reset the device to factory settings
Ensure no passwords remain on the device

Important: If the device is locked, the return or exchange cannot be processed.

Refund Process

Processed within 5–14 business days to the original payment method.
For purchases via installment providers (e.g., Klarna or Alma):

Refunds follow the provider’s procedures.
Interest already paid may not be refundable.
Timing depends on the provider’s internal systems.

Fraud & IMEI Verification

Due to the high value of electronic devices, all returns and exchanges are subject to:

IMEI validation
Condition inspection
Account lock checks (Apple ID, Google, Samsung)
Tamper seal verification
Serial number matching

Note: Returns failing any of these checks will be rejected and the device returned to the customer.

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